Amazon.com Purchase - Great Customer Service

I've recently made a purchase at Amazon.com and waiting for my shipment to be delivered. Had some problems - supposedly the items should have been with me last March 26.

I communicated this to their customer service - at least, they were very responsive and very prompt - made things better for me. They considered my shipment lost, but at least they are willing to replace the order - have to wait for around another month though.

Amazon.com has a lot of very good books - the soonest I will receive the replacement items, I can't wait to buy some more. I just want to make sure that my orders really do get to my end - I'm from the Philippines, and this is the first order I placed internationally.